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Almost all of us have had a bad experience with a hotel at one point or another. Perhaps the room was not entirely clean, had an odor, or was located a little too close to the ice machine. Maybe the complimentary continental breakfast was only worth what you paid. Or perhaps the 17 year old front desk clerk was too busy on her Blackberry to check you out, making you miss the next shuttle bus to the airport.

Whatever the case may be, consumers should not just complain to their family and friends after they get home from their vacation or business trip. Raise the issue with the hotel – if done correctly, you not only may resolve the problem but you may receive compensation. Wouldn’t it be great to receive a free hotel stays, room upgrades, discount coupons, or even cash refunds for your troubles? Follow these 3 steps for best results to resolving a hotel complaint:

1. Address the problem right away: When something goes wrong with your hotel stay, the first course of action is to raise the issue with the hotel clerk as soon as the problem is discovered. Simply explain to them how your expectation is not being met and what you would like them to do about it.

Suppose you receive a room that is located near the ice machine and you can hear the machine every time someone goes for ice. Tell the front desk that your room is noisy due to the ice machine, that you are a light sleeper and would like to be moved. When speaking with hotel staff, always remain calm and polite but do not be afraid to assert yourself. For instance, do not hesitate to tell them that you are willing to take a room upgrade but a downgrade is not acceptable.

2. Go to top (but be reasonable): Elevate your problem to the hotel manager on duty. Do not waste your time with the lower level staff if they are not easily willing to resolve the problem or do not have the authority to do so. When you speak to the hotel manager, understand that even the manager not be able to accommodate your request. If it is a different hotel room you are seeking, the hotel may be at maximum capacity. Try to be flexible and think outside the box. If the pool is closed, perhaps there is a nearby hotel whose pool you can use. The point is this – work with the hotel to find a solution.

3. The Letter of Complaint: If the hotel cannot adequately resolve the issue, it is a good idea to write a letter. A good letter of complaint to a hotel starts before you even leave the hotel. Take notes of the dates and times of key events, the name and position of the staff you spoke with, and the nature of the conversation. These notes will come in handy. The letter should be sent to the highest person in the company you can find – even the CEO. Stick to the facts and do not be rude. Most importantly, tell them how you would like to be compensated. Common items received include full or partial refunds, complimentary future stays, hotel loyalty points, and discount coupons.

I travel up to 100 days per year. While many hotels fail to meet certain standards, promises and expectations, I find that most hotels are genuinely interested in resolving problems. Do not hesitate to tell someone when something is not right. You may find the hotel is willing to fix the problem while receiving valuable feedback to improve the stay of future visitors.


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Austin Driskill Hotel is a luxurious as well as interesting place to spend your time. At first, if we talk about it’s location then it is situated in the most interesting and entertaining part of Austin, Texas. The Driskill Hotel is actually located on Austin 6th Street. This hotel was designed by Jasper Preston of J.N. Preston and Sons more than a century ago. The hotel is famous for it’s wonderful services which are full of hospitality and friendliness. The Driskill Hotel was built in 1886 and was the show-place of a cattle baron. The hotel has created a landmark in Austin’s history through it’s atmosphere, services, staff and food. Most of the attractions of Austin can be easily reached from the Driskill Hotel. Being in the Driskill Hotel means that you may rightly visit the Texas State Capitol, convention centre, opera, symphony, shopping, fine dining and the famous 6th Street of Austin which is popularly known as the Live Music Capital of the World. It is a wonderful fact for all the music lovers in Austin as well as for the tourists that Austin has got more than two hundred music venues and more importantly, many of these venues can be reached easily from Austin Driskill Hotel. The location of the hotel makes it possible for you to enjoy the Austin Live Music.

You may easily enjoy all the fun filled areas near the hotel and can conveniently come back to your place of stay. During the visit to the Austin Driskill Hotel, one will be left with a strong impression of the hotel as it is full of opulence and elegance which has set the standards in Austin. The hotel has got a very admirable columned lobby. The scintillating, vast marble floors add a royal look to the hotel. The stained-glass dome of the hotel is an absolute example of the classic decor. The hotel is very huge and this is exemplified by the fact that it has got around 189 guest rooms and suites. All these rooms and suites are distributed in the Historic Wing of the hotel. This wing has got soaring ceilings, fine woodwork and balconies. The other wing of this hotel is the Traditional Wing. It was built in 1886. Just as the name suggests, the Traditional Wing gives a classic look and vivid colours of the Texas Hill Country.Your stay in the Driskill Hotel is always a memorable one because you experience beauty, luxury and comfort at the same time while you stay in the hotel. Austin Driskill Hotel is a member of The Historic Hotels of America.

This hotel is rightly counted among the finest hotels of the world. The unremarkable luxury and service of this hotel makes you stay more there. Located in the heart of Austin Downtown, the Austin Driskill Hotel is one of those luxury and independent hotels, resorts in the United States which are managed by Destination Hotels and Resorts. This management company is the fifth largest independent company which is known for its complete hospitality services. More then 30 resorts, hotels and golf clubs are looked after by this management company. The headquarters of this company are situated at Denver.

The company has a portfolio of more then 7,000 guest rooms. The ten golf courses and twelve spas are also included. The company has got its offices in the chief metropolitan and resort markets. These places include Washington, Denver, Houston, San Diego, Santa Fe, Austin, Phoenix, Aspen, Portland, Palm, Maui , Lake Tahoe and Springs. If you are looking for some perfect venue for a wedding reception then the Austin Driskill Hotel can be the right choice for you. Otherwise if you become a part of any grand wedding reception at the Driskill Hotel then you may witness a premier site of Austin weddings. The romantic wedding receptions that are organised here are unrivalled and a beauty to watch. The Driskill Hotel has been rated by local Austin brides and voted The Knot Best of Weddings 2008-2009 Pick. The majestic rooms of this hotel are very suitable for the grand wedding reception. The excellent staff of this hotel is full of discretion and thoughtfulness. You may also enjoy the great Austin eating here. The level of the services at Driskill Hotel is really unmatchable. At the time of such receptions, the Hotel staff takes care of everything from preparing a personalised menu to the selection of a cake.

The staff tries to help you in each and every possible manner and is really pleased to accommodate your needs. Other then the wedding receptions, the Austin Driskill Hotel also arranges for birthday parties, holiday events, engagement parties and other intimate family gatherings. The ideal banquet rooms provide you the suitable space for celebrations. This hotel provides complete services for any special event. The personalised menu cards, dance floors, centrepieces etc. show a special touch of care during the holding of any event. Austin city is the most suitable place to host conventions, executive meetings, corporate retreats or any other special official event or celebration and the Austin Driskill Hotel is the perfect hotel for all such events. The hotel has got more than 18,000 square feet of area for all such formal official meetings and conventions. Every banquet room provides privacy and status to your event. The other facilities like the audio-visual equipment, the computer capabilities etc. are also provided by this hotel.

This hotel has been successful in organising a lot of events, parties and meetings, no matter what their type and size was! The hotel has served as meeting place for some famous politicians, legislators and even Presidents of U.S.A. Like Lyndon Baines Johnson and George W. Bush have been here for the meeting. Many dignitaries and renowned artists have been guests at the Driskill Hotel of Austin, for eg: President Bill Clinton and Hillary Rodham Clinton, Sandra Bullock, Bob Dylan, and Jeff Gordon. Austin Driskill Hotel was made a century ago but it’s grandeur continues to this day. The total expenses for the completion of this hotel included a sum of $ 400,000.The hotel has got some of the most lavish, comfortable and beautiful spaces for the arrangement of certain special occasions or for simply spending the time with your family and friends. The hotel is counted favourite by many people including the Austinites as well as some foreigners. The other embellishments of the Driskill Hotel include an electric bell system, marble bureaus and washstands, steam heating, and gas lighting. Through the perfect settlement of the gas pipes, it has been tried that the hotel can be made fireproof as much as possible. The hotel is also counted among the category of most haunted hotels in United States. According to some, the hotel features a lot of alleged supernatural activity throughout the building.


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Located in an easily accessed part of Vancouver, Canada, the Pinnacle Hotel at the Pier is a full service hotel offering accommodation, dining, conference, spa, and many other facilities to visitors. Covering an area of more than 8,000 square feet, the Pinnacle offers a breathtaking view of the North Shore harbor and the Lonsdale Quay. Complementing its superb location are the matchless services and facilities offered to guests. This four star hotel has received numerous awards for its hospitality services.

Accommodation

Accommodation at this North Shore hotel consists of 105 rooms and 1 suite. The rooms are done in pastel shades and have been designed to allow maximum natural light. The rooms overlook the pier or the city proper. Each of the rooms has modern furnishing and a balcony. Beds, closet, work table, are part of the elegant furniture, while TVs, safes, fridge, oven, dryers, and telephones make your stay at the hotel more comfortable. Courteous staff helps you get settled in, serving tea or coffee in the room, helping you plug your laptop in to the Wi-Fi internet system, setting the right temperature on the AC, or taking down requests for the movie you’d like to watch in the comfort of your room.

The single suite at the hotel offers a scenic view of the city. The suite has a living room, bedroom, bath, and a huge balcony with a fireplace and hot tub. This suite is popular with corporate executives, honeymooners, and people who are looking for some quiet time and space for themselves.

Dining

This North Vancouver hotel has an in-house restaurant that can cater to 85 diners. While most other hotels have joined the “multi-cuisine, multiethnic” culinary alliance, this hotel prides itself on serving regional delicacies. No exotic dishes from faraway lands here. Instead, you get to savor seafood fresh from the bay, prepared by the master chef using locally grown products. The restaurant also doubles up as a banquet space during conferences and other events.

Conference

The huge hall and vast dining area are ideal for hosting meetings, conferences, and promotional events. The infrastructure is complemented by a fully equipped business center, complete with internet, fax, photocopy, and other business utilities. Participants from outside the city often choose to stay at the hotel, or the organizers arrange accommodation for them at the hotel itself.

Recreation

The Pinnacle Hotel has a huge indoor swimming pool and a gym. Guests can also trek in the natural surroundings if they prefer the outdoors to an indoor exercise routine. They can go biking, kayaking, trekking in the area. The hotel arranges tours for guests keen to explore the outdoors.

You don’t have to be a guest to enjoy the amenities offered by this North Shore hotel. People from nearby areas often choose the spacious restaurant or hall at the hotel for weddings, dinners, and other celebrations.

If you want to book accommodation, dining, or any other facility at the Pinnacle Hotel, you can do so online. The hotel website offers online booking facility – quick, easy, and hassle-free.


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